Frequently Asked Questions
How are our fees calculated?
We charge an hourly fee which is based on the number of hours of material we need to convert. For example, if your audio/video content has two hours worth of content, we will charge you for two hours of work. We do not charge for blank content at the beginning/end of your tapes. Any material less than an hour will be considered as one hour.
For more information please visit our Terms & Conditions page.
Will the DVD/CDs play on all players?
To provide you with the best possible service, we double check all material that we transfer. The material we transfer into CD/DVD format will be playable on all CD-R/DVD-R players unless your equipment is too old. With some DVD players, you may need to click on the menu button on your remote control and follow the instructions. Most new computers are able to play CD-R/DVD-R discs. If not, download and install the VLC Media Player, which should fix most issues. Alternatively, try using a different computer.
Why is the quality of my video not quite right when I play it on my computer?
Computers have different software and screens, so you may need to configure them. In order to do this::
play the video, then right-click on the video screen.
Deinterlacing >> Enable (on)
Deinterlace Mode >> Yadif 2 (double), you can choose other deinterlacing filters to see which is best for your screen.
stop the playback and choose Tools/Preference >> Video, Deinterlacing=on/enable or automatic, Deinterlace Mode = Yadif 2x (double) or your chosen filter.
Why is my CD showing unusual information in my computer media player?
If your CD is showing unusual information in your computer media player, you need to disable metadata in your software's settings. When you insert a CD into your computer, a player of your choice will usually attempt to play it by automatically looking into the universal online media database to retrieve information regarding your track. Unfortunately, this feature is not always fully functional and in some cases retrieves incorrect information.
We do not recommend changing this feature on your computer as it can incorrectly retrieve information from your other CDs. However, if you would like to disable it, we recommend doing an online search on “disabling metadata” specifically for your computer's chosen video player (e.g. windows media player, VLC player, etc).