Frequently Asked Questions
How are your fees calculated?
Please visit our Terms & Condition page.
Will the DVD/CDs play on all players?
To provide you with the best possible service, we double check all material that we transfer. The material we transfer into CD/DVD format will be playable on all CD-R/DVD-R players unless the equipment is very old. Your CD player has to be able to read the CD-R discs. To check, try playing another CD-R disc/s on your CD-Player or play our discs on a computer. With some DVD players, you may need to click on the menu button on your remote control to access the playback function. Some computers are able to play CD-R/DVD-R discs. If not, download and install the VLC Media Player, which should should fix the codec & play them all unless your computer needs a proper maintenance.
Carrying out a full computer software maintenance check will make your computer run faster, responsive and error free. Please find a computer repair company that can provide you with this service.
Why is the quality of my video not quite right when I play it on my computer?
Computers have different software and screens, so you may need to configure. In order to do this:
play the video, then right click on the video screen.
Deinterlacing >> Enable (on)
Deinterlace Mode >> Yadif 2 (double), you can choose other deinterlacing filters to see which is best for your screen.
stop the playback and choose Tools/Preference >> Video, Deinterlacing=on/enable or automatic, Deinterlace Mode = Yadif 2x (double) or your chosen filter.
Why is my CD showing unusual information in my computer media player?
If your CD is showing unusual information in your computer media player, you need to disable the metadata in your software's settings. When you insert a CD into your computer, music players will usually attempt to play it automatically by looking into the universal online media database to retrieve information regarding your track. Unfortunately, this feature is not always fully functional and in some cases retrieves incorrect information.
We do not recommend changing this feature on your computer as it can retrieve information from your CD incorrectly . However, if you would like to disable it, we recommend doing an online search on “disabling metadata” specifically for your computer's chosen video player (e.g. windows media player, VLC player, etc)