Frequently Asked Questions

Frequently Asked Questions & Answers

We trust that you will discover the information you seek on this page. Nevertheless, should you require further assistance, kindly utilize the "Ask a Question" button, and our team or fellow customers will be available to provide responses.

Media SOS 25/09/2018 14:54:58 Answers: 1
Why is my CD displaying incorrect information in my computer's media player?

Media SOS 25/09/2018 14:55:22
If your CD is showing inaccurate information in your computer's media player, you may need to disable the metadata feature in your software's settings. When you insert a CD into your computer, the player of your choice often attempts to retrieve track information from an online media database. However, this feature may not always function correctly and can lead to incorrect information being displayed. We do not recommend disabling this feature on your computer, as it may affect other CDs. However, if you wish to disable it, we suggest conducting an online search for "disabling metadata" specific to your computer's chosen video player (e.g., Windows Media Player, VLC Player, etc.).

Media SOS 25/09/2017 14:53:55 Answers: 1
Why is the video quality not satisfactory when I play it on my computer?

Media SOS 20/03/2017 14:54:33

Computers vary in terms of their software and display settings, which can affect video quality. To address this issue, follow these steps:

  1. Play the video, then right-click on the video screen.
  2. Select "Video."
  3. Choose "Deinterlacing" and enable it.
  4. Set the "Deinterlace Mode" to "Yadif 2 (double)." You can experiment with other deinterlacing filters to determine the best one for your screen.

Additionally, you can pause the video, go to "Tools" or "Preference," and under "Video," ensure that "Deinterlacing" is turned on or set to automatic, and select "Deinterlace Mode" as "Yadif 2x (double)" or your preferred filter, as needed.

  • Deinterlacing to Yadif2

Media SOS 25/09/2013 14:49:59 Answers: 1
Will the DVDs/CDs be compatible with all players?

Media SOS 25/09/2013 14:53:19

To offer you the best possible service, we meticulously inspect all material during the transfer process. The material converted into CD/DVD format should be compatible with all CD-R/DVD-R players, unless your equipment is exceptionally old. With certain DVD players, you may need to press the menu button on your remote control and follow the provided instructions. Most modern computers should be capable of playing CD-R/DVD-R discs.

In the rare event that they are not, we recommend downloading and installing the VLC Media Player, which should resolve most compatibility issues. Alternatively, you can try using a different computer. If your CDs/DVDs don't automatically play and you're using VLC media player, here's a video tutorial on how to play them:

Media SOS 25/09/2010 14:46:04 Answers: 1
How are our fees calculated?

Media SOS 25/09/2010 14:48:11
Our fee structure is based on an hourly rate, determined by the amount of material we need to convert. For instance, if your audio or video content comprises two hours of material, you will be billed for two hours of our work. We do not levy charges for blank content located at the beginning or end of your tapes. Any material that is less than an hour in duration will be considered as one full hour. For further details, please refer to our Terms & Conditions page.

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